In today’s technologically-advanced world, consumers are barraged with advertising for the “next best thing.” Sometimes these products don’t live up to their promises. And, sometimes, when consumers complain about disappointing or defective products, companies refuse to do anything about it. In these instances, consumers can often turn to the law to recover their wasted money and other damages. The law prohibits corporations from selling defective products, falsely advertising their products, or refusing to honor the promises in their warranties.
The consumer protection practice at Handley Farah & Anderson is dedicated to advocating for wronged customers around the country. Our experienced lawyers have litigated consumer class actions against the largest corporations in a broad range of industries and have recovered hundreds of millions of dollars for consumers.
If your vehicle has a defect and the manufacturer is ignoring you, we are here for you. If your electronic device fails to do what the manufacturer advertised, we are here for you. If the building material you purchased falls apart and the warranty is not worth the paper it was printed on, we are here for you. If that safe, organic, or natural product turns out to be different than what you were promised, we are here for you. While you may feel frustrated or overwhelmed by the prospect of taking on a giant corporation by yourself, you are not alone, we are here, and this is what we do seven days a week.
Types of Consumer Claims
Consumer protection laws are designed to prevent companies from engaging in dishonest conduct in the sale of consumer goods. These laws vary by state, but generally punish violators by providing wronged consumers with as much as three times the economic damages that they sustained.
There are many forms of deceptive conduct that qualify as violations of the consumer laws. The most common violations fall into one of three categories:
- False Advertising: Companies are prohibited from making false or misleading statements when selling consumer goods. The law not only prevent companies from lying to their customers, but also from omitting information that is essential to a purchase decision, such as hidden fees or surcharges.
- Defective Products: Corporations are prohibited from selling products that are defective. Some defects stem from a flaw in the design of the product; some defects reflect a manufacturing problem; other defects are in the warnings or instructions that accompany the product.
- Breach of Warranty: When a consumer pays for a product, that transaction creates an understanding and expectations about the condition of the product that will be received in return. Many products come with a written warranty, but the law recognizes a much broader implied warranty for most transactions. If a company fails to honor its warranties (whether written or implied), the law permits consumers to file suit and seek compensation.